1. The agreement
These terms are between Accurate (commercial registration 7023984482, VAT 310459988300003) and the business that subscribes to the service. By creating an account or using the platform you accept them on that business's behalf, and you confirm you are authorised to do so.
Accurate is sold to businesses. It is not offered to consumers, and nothing in it is intended for personal or household use.
2. What the service does
Accurate generates compliant electronic invoices, signs and hashes them, exchanges them with ZATCA for clearance or reporting, and archives them with the responses received. We keep the platform aligned with the Fatoora specifications as they are published.
3. Your obligations
- Give us accurate organisation details — CR, VAT number, national address, branch and device information. ZATCA rejects invoices built on wrong details, and we cannot detect that on your behalf.
- Keep credentials and API keys confidential, and remove users who leave. Activity under your account is treated as yours.
- Use the service lawfully: do not issue invoices for transactions that did not occur, do not attempt to alter a cleared invoice, and do not test the platform's limits against production ZATCA endpoints.
- Hold your own copy of your records. We provide export throughout; the statutory retention obligation is yours, not ours.
4. Fees, billing and VAT
Prices are quoted in Saudi Riyals and exclude 15% VAT, which is added at invoicing. Annual plans are billed in advance for the year; monthly plans in advance for the month. Plan limits are on invoice volume — if you exceed your plan's limit we will contact you to move you up rather than block your invoicing mid-month.
Late payment may lead to suspension after written notice. Suspension does not delete your data, and your archive remains exportable during it.
5. Trial, cancellation and refunds
Every plan starts with a 14-day free trial and no card is required. You may cancel at any time from within the product; cancellation takes effect at the end of the period already paid for, and the service continues until then.
Refunds: an annual subscription cancelled within 14 days of its first payment is refunded in full, provided the account has not cleared invoices with ZATCA in that period. After that window, fees already paid are not refunded, except where we fail to meet the service commitment below or where Saudi law requires otherwise. Refunds are returned to the original payment method within 14 days of approval.
On termination, your data remains exportable for 30 days. After that it is deleted, other than records we are legally required to retain.
6. Service commitment
We target 99.9% monthly availability of the clearance pipeline. Availability excludes scheduled maintenance announced at least 48 hours in advance, and excludes periods when ZATCA's own platform is unavailable — we cannot clear an invoice with a service that is not answering, and we do not count that against ourselves.
Invoices submitted while ZATCA is unreachable are queued and retried automatically, and simplified invoices are reported within the statutory 24-hour window once the connection returns.
If availability falls below the target in a calendar month, you may claim a service credit of 10% of that month's fees, or 25% if it falls below 99%. Credits are claimed within 30 days and applied to the next invoice. They are the sole remedy for missed availability. Enterprise agreements may state different figures, and where they do, they prevail.
7. Data processing
For invoice data you submit, you are the controller and we are the processor. We process it only to provide the service and on your documented instructions, keep it confidential, apply the safeguards described on our Security page, and assist you with data-subject requests and breach notifications.
Invoice data is stored in Saudi Arabia. We engage sub-processors to run the platform and remain responsible for their performance; a current list is available on request, and we give notice before adding one that touches invoice data.
Our handling of your own account data is described in the Privacy Policy, which forms part of these terms.
8. Intellectual property
The platform, its software and its branding remain ours. Your data, your invoices and your customer records remain yours; we claim no ownership of them and use them only to run the service. We may use aggregated, de-identified statistics that cannot be traced to you to improve the product.
9. Liability
Neither party excludes liability for fraud, wilful misconduct, or anything that cannot lawfully be excluded. Subject to that, our total liability in any twelve-month period is capped at the fees you paid in that period, and neither party is liable for indirect or consequential loss.
10. Suspension and termination
We may suspend an account for non-payment after notice, for unlawful use, or where continued use threatens the platform's security or other customers. Except in an emergency we give you notice and a chance to fix the problem first. You may terminate at any time as described in section 5.
11. Changes to these terms
We may update these terms. For a material change we give at least 30 days' notice by email before it takes effect, and if you do not accept it you may terminate before then and receive a pro-rata refund of any prepaid period.
12. Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent Saudi courts have exclusive jurisdiction. The Arabic version of these terms prevails if the two versions differ.